top of page

Predictive Dialer 

What is a predictive dialer?

A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available. When dialing numbers one at a time, there are two sources of delay. First, only some fraction of dials are answered; for example, if 1 out of 3 dials are answered, a predictive dialer might dial 3 lines every time an agent becomes available. Second, even dials that are answered take some time before being picked up. If it typically takes 10 seconds for someone to pick up, and conversations typically last 90 seconds, a predictive dialer might start dialing at 80 seconds. A predictive dialer does so by discarding all tones and only passing "Hellos" from the lead to the agent, the total time can be as short as 3 seconds between calls, as opposed to nearly a minute if the agent dialed by hand. The 57 second difference is an extraordinary amount of time for a call center to consider.

Dialing one number at a time, only when an agent is available, typically keeps agents utilized for 40 minutes per hour (33% idle time). Predictive dialing can increase utilization to 57 minutes per hour (5% idle time).

Predictive dialers may be standalone hardware devices, cloud-based, or they may be integrated in software with call center or contact center platforms. A cloud-based predictive dialer provides the functionalities of a traditional predictive dialer without requiring installation on the local device and reduces the dependency on the hardware. The dialer can often also perform less aggressive dialing modes such as, power, progressive, or preview dialing.

Predictive Dialing: Maximize Sales Opportunities!

Typically, outbound calls are used in telemarketing, sales or call is, brings you a step closer to maximizing your outbound sales calls. ... Plan and prepare before reaching out to your prospects – probe their social media to understand what is crucial to running a successful outbound calling campaign.

Predictive Dialer Campaigns: 

Increase Agent Productivity!

DialCom has an easy-to-use predictive dialer software that includes predictive dialing, preview dialing, a progressive dialer, a call center predictive dialer, and manual dialing modes. It dramatically increases agent productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and most importantly never involving you or your agent on a call until a live person answers.

Let Us Help You Add More Profit To Your Bottom Line!

A predictive dialer increases campaign conversion rate of your sales by 300%. Scale up thousands of phone lines to make calls during your campaign. Pause, restart, stop, and resume. Keep You Call Center Hopping!

Press One Predictive Dialing Campaigns: Services
bottom of page